Terms of Service

1. Introduction

Welcome to Alignment Exercise Physiology. By viewing the website (www.alignmentexercisephysiology.com.au) and /or using our services, you agree to be bound by these Terms of Service all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. Please read them carefully. If you do not agree with any part of these terms, you must not access or use this website or our services.

2. Services Provided

Alignment Exercise Physiology offers Exercise Physiology services and online courses to manage chronic pain, chronic health conditions, disability, injury rehabilitation/prevention. and for general health and wellbeing. Our services are tailored to meet individual health needs and goals.

3. Appointments and Cancellations

3.1. Booking Appointments

Appointments can be booked through our website, by phone, or in person. We require accurate personal information to secure your booking.

3.2. Cancellation Policy

Cancellations or rescheduling of appointments must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee equivalent to the cost of the scheduled service.

4. Payment Terms

4.1. Fees

Service fees are provided upon request and are subject to change. All fees are payable at the time of service unless prior arrangements have been made.

4.2. Payment Methods

We accept various payment methods including credit cards, debit cards, and cash.

5. Privacy and Confidentiality

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your information.

6. User Responsibilities

You agree to use our services for lawful purposes and in accordance with these Terms of Service. You must provide accurate and complete information when registering and notify us of any changes.

7. Limitation of Liability

To the fullest extent permitted by law, Alignment Exercise Physiology shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services. This includes, but is not limited to, damages for loss of data or profit, or due to business interruption.

8. Intellectual Property

All content, trademarks, and data on this website, including but not limited to text, graphics, and logos, are the property of Alignment Exercise Physiology and are protected by applicable intellectual property laws.

9. Governing Law

These terms are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on our website (here), and where appropriate, notified to you by email. Your continued use of our services following any changes indicates your acceptance of the new terms.

11. Health and Safety

11.1. Client Responsibilities

Clients are expected to inform our practitioners of any pre-existing medical conditions, injuries, or other health-related issues that may affect their ability to participate in exercise programs. Failure to disclose relevant information may result in adverse effects for which Alignment Clinical Exercise Physiology will not be held liable.

11.2. Medical Disclaimer

The content and services provided by Alignment Exercise Physiology should not replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

12. Dispute Resolution

12.1. Governing Law

These terms of service are governed by and construed in accordance with the laws of the State of QLD, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of QLD.

12.2. Dispute Resolution Process

In the event of a dispute, both parties agree to first attempt to resolve the issue through informal negotiation. If a resolution cannot be reached, the dispute will be referred to mediation before pursuing any other legal remedies.

13. Right to Refuse Service

Alignment Exercise Physiology reserves the right to refuse service to anyone for any reason that does not contravene anti-discrimination laws. This includes, but is not limited to, situations where:

  • The client is unable or unwilling to provide accurate health information.

  • The client is disruptive or poses a safety risk to staff or other clients.

  • The client exhibits rude or inappropriate behaviour towards staff or other clients.

  • The client fails to comply with the terms and conditions of service.

14. Free Online Assessment Disclaimer

14.1. Purpose of the Assessment

The free 30-minute online assessment is intended for informational and educational purposes only. It is designed to explore an individual's back pain history, general movement patterns, and lifestyle factors that may contribute to ongoing discomfort. It is not a diagnostic session and does not replace a clinical assessment from a medical doctor or specialist.

14.2. No Therapeutic Guarantee

While the session may offer insights into potential contributing factors and introduce evidence-informed strategies, no therapeutic outcomes, specific improvements, or medical results are guaranteed as part of this free assessment.

14.3. Eligibility

To access the free assessment, clients must be:

  • 18 years or older

  • Willing and able to participate in a video-based online session

  • Capable of providing accurate health information related to their condition
    Alignment Exercise Physiology reserves the right to determine client suitability for this service.

14.4. Follow-Up and Next Steps

After the assessment, if the practitioner determines that the client is a suitable fit for further services (such as the Move Beyond Back Pain Program), this may be discussed. However, participation in the free assessment does not obligate the client to enrol in any paid program, nor does it constitute acceptance into a treatment plan.

14.5. Data and Privacy

Information shared during the assessment will be treated confidentially and managed in accordance with our Privacy Policy. Clients agree to provide honest and complete information to ensure safety and relevance of the advice provided.

15. 12-Week Move Beyond Back Pain Program Terms

15.1. Program Overview

The Move Beyond Back Pain program is a 12-week online coaching and support service designed for individuals experiencing persistent or chronic back pain. The program includes personalised guidance, education, and exercise strategies aimed at improving movement, function, and confidence in managing back pain. It does not replace medical treatment or diagnosis and is not a substitute for individualised care from a medical practitioner.

15.2. Eligibility and Suitability

To participate, clients must:

  • Be over 18 years of age

  • Have persistent or recurrent back pain (typically 6+ months)

  • Be capable of participating in low to moderate intensity movement strategies

  • Be able to access and use online tools including video conferencing and email
    Alignment Exercise Physiology reserves the right to determine program suitability based on clinical judgement and information provided during the free assessment.

15.4. Client Responsibilities

Clients are expected to:

  • Attend scheduled sessions and actively engage in the program

  • Communicate openly and honestly regarding their condition, progress, or concerns

  • Follow the strategies provided and notify the practitioner of any adverse effects or barriers to participation

15.5. Results Disclaimer

While this program is evidence-informed and designed to support long-term improvement, results will vary between individuals. Alignment Exercise Physiology does not guarantee specific outcomes (such as pain reduction or recovery) and will not be held liable for unmet expectations or perceived lack of progress.

15.6. Fees and Payment

  • The full program fee is AUD $2,497, payable upfront prior to the commencement of the program unless otherwise agreed in writing.

  • A cooling-off period is available to clients who change their mind after enrolling but before participating in any live sessions or accessing the program content. In these cases, a 75% refund of the program fee will be provided. The remaining 25% is retained to cover administrative time, resource allocation, and opportunity cost associated with the reserved program place.

  • Once the program has commenced — defined as attending the first session, accessing restricted content, or receiving personalised planning — no refunds will be issued for change of mind, dissatisfaction with outcomes, or partial participation, except as required under Australian Consumer Law.

  • Clients are encouraged to consider their commitment carefully before enrolling and to use the free assessment session to ask questions and determine suitability prior to payment.

15.7. Ongoing Support Guarantee

Clients who fully complete the 12-week Move Beyond Back Pain program and do not yet feel confident managing their back pain may be eligible for continued support at no additional cost, until a reasonable level of self-management confidence is achieved.

To qualify for this extended support, the client must have demonstrated consistent and active participation throughout the entire 12-week program. This includes, but is not limited to, the following:

  • Attending all scheduled sessions, or rescheduling in advance with appropriate notice

  • Completing weekly movement strategies and prescribed home-based exercises

  • Engaging with all provided educational content, including video modules and reading material

  • Implementing personalised lifestyle strategies as discussed, such as pacing, activity planning, stress management, and sleep hygiene

  • Maintaining regular communication with the practitioner, including responding to email check-ins and completing progress reviews

  • Raising concerns or barriers during the program so adjustments can be made in a timely manner

Failure to meet these participation criteria may result in ineligibility for the ongoing support guarantee.

This guarantee is not a results-based promise or a refund policy. It is offered solely at the discretion of Alignment Exercise Physiology, and reflects our commitment to supporting clients who fully engage with the program and are genuinely invested in long-term improvement.

15.8. Termination of Program Access

Access to program materials and support may be revoked if a client:

  • Fails to comply with agreed participation expectations

  • Is disruptive, abusive, or violates the Code of Conduct

  • Shares proprietary materials without permission

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Alignment Exercise Physiology
scott@alignmentexercisephysiology.com.au